CHALLENGE

Sun Pharma is a pioneer among Indian pharmaceutical companies to see tremendous value in investing in research & development (R&D).For its new corporate office, there was a requirement of an integrated meeting room scheduling system to work seamlessly with Lotus Notes/Domino server. The other challenge was a hybrid work environment for staff with different authentication mechanisms.

SOLUTION

The integrated Que management system interfaces tightly with the Hospital information system, reading patient information, vouchers (tokens) for paid and repeat visits. This information is then made available to doctors and nursing staff to hold, skip, or call the next patient in line. Finally, the current tokens are displayed on the signage screens.

BENEFIT

An on-line system that is shared by all 3000 employees reduces waiting time for meeting rooms and keeps everyone informed by real time email alerts.